We’re thrilled that Llanw has won Campaign of the Year at the Welsh Housing Awards 2024!
This award recognises campaigns that have a real impact, and highlights the teamwork between our colleagues, our partners, and you – our customers – in shaping the Llanw brand.
From its creation, Llanw was designed not just to provide repair and maintenance services but to transform how we support over 6,000 homes across Bridgend.
Llanw’s name, meaning “tidal” in Welsh, represents its responsiveness and ability to adapt to customers’ evolving needs. From customer discovery workshops to colleague brainstorming sessions, every step of Llanw’s development was shaped by those it serves.
Strong partnerships also played a pivotal role in Llanw’s journey. By working closely with Cardo Group, Alliance Homes, and Bright Collie, Llanw built a strong, professional foundation.
Beyond the brand
Since its launch in April 2024, Llanw has made a significant impact:
Llanw’s presence is felt across Bridgend, from rebranded vans and refreshed offices to community events, roadshows, and recruitment campaigns.
As we celebrate this win, we’re also focused on what matters most: delivering great services to you – our customers. Llanw’s success shows what we can achieve when we work together, listen to our communities, and aim for excellence.
Our way of saying thank you
To thank the 1,719 customers who have engaged with Llanw since its launch, anyone who has given us feedback via the customer satisfaction survey following a repair will be entered into a prize draw to win a £100 voucher of their choice, just in time for Christmas!
